Desktop Support Specialist

Tricon Residential

$49,220.00 - $82,040.00 py
Fully remote
End-user support
Hardware, software, and network troubleshooting
Remote troubleshooting
Serve as the first point of contact for Tricon end-users seeking technical assistance through various channels (phone, email, in-person)

Job Summary

  • Serve as the first point of contact for Tricon end-users seeking technical assistance through various channels (phone, email, in-person).
  • Install, configure, and update software applications and perform hardware upgrades, replacements, and maintenance.
  • Travel to different offices, as needed, to provide comprehensive IT support and ensure consistent service delivery across all office locations.

Matching Summary

Serve as the first point of contact for Tricon end-users seeking technical assistance through various channels (phone, email, in-person).

Salary

$49,220.00 - $82,040.00

Skills & Requirements

Must-have

  • End-User Support
  • Hardware, software, and network troubleshooting
  • Remote troubleshooting
  • Incident management
  • IT documentation
  • Asset and hardware management

Nice-to-have

  • Excellent customer service
  • Proactive advice
  • Collaboration and communication
  • Project involvement
  • Positive and professional experience

Key Requirements

  • BS/BA in Information Technology, Computer Science, or related field preferred
  • CompTIA A+, MCDST, or similar certifications a plus
  • Ability to lift and move computer equipment (up to 50 pounds)
  • Willing and able to travel to different offices
  • Regular on-site presence required

Work Rights

Not specified

Tailored Resume

Cover Letter