Customer Service Rep

Countryside Bank

Northbrook, IL, United States
Base: $17.30-$22.60ph; bonus/equity: eligible for ...
Hybrid
Answering incoming calls and web chats
Resolving customer issues
Researching and analyzing transactions
As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues

Job Summary

  • As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
  • We offer competitive pay and discretionary or incentive bonus eligibility, a comprehensive benefit package, and opportunities to grow and develop in your career.
  • We have a culture that encourages an entrepreneurial spirit and offer multiple opportunities for development and upward mobility.

Matching Summary

As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.

Salary

Base: $17.30-$22.60/hour; Bonus/Equity: eligible for annual bonus; Benefits: Medical, Dental, Vision, Life, 401k with match, tuition reimbursement, and more

Skills & Requirements

Must-have

  • Answering incoming calls and web chats
  • Resolving customer issues
  • Researching and analyzing transactions
  • Entering or modifying payments

Nice-to-have

  • Award-winning culture
  • Entrepreneurial spirit
  • Opportunities for development
  • Family-friendly work hours

Key Requirements

  • 1+ years customer service experience
  • Ability to work 10:00am to 7:00pm shift
  • Prior call center or finance experience preferred
  • High school diploma or equivalent
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter