Director - Homeowner Insights

Your Home Financial LLC

Onsite
8+ years customer insights experience
Stratmor and j.d. power expertise
Power bi tableau looker visualization
Newrez is seeking a Director of Homeowner Insights to lead customer experience initiatives by synthesizing insights from various customer feedback channels. The ideal candidate should have extensive experience in customer insights and analytics, particularly in a regulated environment, and possess strong storytelling abilities to convey complex data effectively

Job Summary

  • The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization by synthesizing data from STRATMOR, J.D. Power, and internal channels.
  • This leader transforms complex data into clear, compelling narratives that inform operational decisions and support closed-loop action planning to drive enterprise outcomes.
  • Newrez invests in employee growth and wellbeing through benefits including medical insurance, 401(k) matching, paid parental leave, and volunteer time off.

Matching Summary

Match Score: 85

Newrez is seeking a Director of Homeowner Insights to lead customer experience initiatives by synthesizing insights from various customer feedback channels. The ideal candidate should have extensive experience in customer insights and analytics, particularly in a regulated environment, and possess strong storytelling abilities to convey complex data effectively.

Skills & Requirements

Must-have

  • 8+ years customer insights experience
  • STRATMOR and J.D. Power expertise
  • Power BI Tableau Looker visualization
  • Survey methodology and statistical analysis
  • Cross-functional stakeholder management
  • Root cause analysis and benchmarking

Nice-to-have

  • Exceptional storytelling capabilities
  • High learning agility
  • Innovative solution development
  • Trust building with diverse stakeholders
  • Fast-paced environment adaptability

Key Requirements

  • Bachelor's degree in Business, Analytics, or related field
  • 8+ years experience in customer insights or VOC
  • Experience with mortgage lifecycle insights preferred

Work Rights

Not specified

Tailored Resume

Cover Letter