Product Owner Senior Scams

Burbankbank

Not specified (assumed to be hybrid based on industry trends).
Product owner experience
Risk, regulatory, operational environments
Emerging technology, data, automation
Burbankbank is seeking a Senior Product Owner for Scams to lead the development of customer-focused solutions aimed at reducing scam harm and enhancing resolution processes. The ideal candidate will possess strong experience in product ownership within financial services, particularly in areas related to scams and compliance

Job Summary

  • This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
  • You will work across channels and systems to ensure customers experience fair, clear and timely outcomes, while balancing risk, compliance and operational sustainability.
  • As a Senior Product Owner Scams, you will be accountable for delivery across the scams complaints and resolution journey, working closely with Product Managers, Risk, Operations, Compliance, Legal and Fraud (GFMS) and Customer Service teams across the Group.

Matching Summary

Match Score: 85

Burbankbank is seeking a Senior Product Owner for Scams to lead the development of customer-focused solutions aimed at reducing scam harm and enhancing resolution processes. The ideal candidate will possess strong experience in product ownership within financial services, particularly in areas related to scams and compliance.

Skills & Requirements

Must-have

  • Product Owner experience
  • risk, regulatory, operational environments
  • emerging technology, data, automation
  • scams identification, lodgement, resolution
  • end-to-end scams journey delivery
  • Agile delivery environment

Nice-to-have

  • customer-first delivery
  • risk-aware solutions
  • stakeholder alignment
  • fair, clear, timely outcomes

Key Requirements

  • Proven Product Owner experience
  • Financial services experience
  • Experience with scams, fraud, disputes, complaints
  • Risk Management mindset
  • Agile environment skills

Work Rights

Not specified

Tailored Resume

Cover Letter