Nam Payroll Contact Center Jr. Analyst (english Speaker)

Johnson & Johnson

Bogotá, Colombia
Payroll customer service experience
North america payroll inquiries
Case management system
Serve as a primary point of contact for payroll-related inquiries for North America employees, former employees and retirees via cases, calls, and chat channels

Job Summary

  • Serve as a primary point of contact for payroll-related inquiries for North America employees, former employees and retirees via cases, calls, and chat channels.
  • Leverage the knowledge base, reference materials and policies to deliver accurate, timely, and consistent information.
  • Accurately document, track, and follow up on all inquiries using the case management system, ensuring compliance with service‑level expectations.

Matching Summary

Serve as a primary point of contact for payroll-related inquiries for North America employees, former employees and retirees via cases, calls, and chat channels.

Skills & Requirements

Must-have

  • payroll customer service experience
  • North America payroll inquiries
  • case management system
  • English and Spanish bilingual

Nice-to-have

  • collaborative positive work environment
  • solution-focused approach
  • agile environment
  • high attention to detail

Key Requirements

  • Bachelor’s degree required
  • Minimum 2 years of experience
  • Bilingual: English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter