Digital Customer Journey Expert – Consumer Loans

itinfinance.nl

Belgium
**
End-to-end customer journeys
Product management
It affinity
** The job posting seeks a Digital Customer Journey Expert for Consumer Loans at itinfinance.nl in Belgium, responsible for enhancing the end-to-end customer experience in lending. The ideal candidate will collaborate across teams, translating business needs into IT requirements while driving key projects aimed at improving customer acquisition. **

Job Summary

  • As a Customer Journey Expert, you will be responsible for the end-to-end customer experience for consumer loans, from application to disbursement.
  • You will work in a self-steering, cross-border team, collaborating closely with IT teams, IT architects, and IT engineers to implement critical projects.
  • The company offers personal growth, challenging work with endless opportunities, an informal and dynamic environment, and a progressive, agile way of working.

Matching Summary

Match Score: 75

** The job posting seeks a Digital Customer Journey Expert for Consumer Loans at itinfinance.nl in Belgium, responsible for enhancing the end-to-end customer experience in lending. The ideal candidate will collaborate across teams, translating business needs into IT requirements while driving key projects aimed at improving customer acquisition. **

Skills & Requirements

Must-have

  • end-to-end customer journeys
  • product management
  • IT affinity
  • customer needs analysis
  • IT teams collaboration
  • project management skills

Nice-to-have

  • entrepreneurial mindset
  • challenging the status quo
  • innovations and new trends
  • customer centricity
  • can-do attitude

Key Requirements

  • at least 5 years relevant work experience
  • Bachelor’s or Master’s degree
  • Proven experience working with IT engineers (Pega and/or Java)
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter