Customer Relationship Representative

John Eagle Acura

Novi, MI, United States
Not specified
Customer service professional
Call sales customers for follow-up
Coach team members on communication
John Eagle Acura is seeking a Customer Relationship Representative to enhance customer service experiences in the automotive retail sector. The role involves process management, customer follow-ups, and coaching team members, emphasizing a positive team environment

Job Summary

  • We are part of the Lithia Motors family, the fourth largest auto dealership group in the country with over 180 stores.
  • Responsibilities include leading CR process management, calling sales customers to follow up on their satisfaction, and coaching team members on communication skills.
  • The role involves working in a positive team environment and providing customers with an honest, simpler buying experience.

Matching Summary

Match Score: 85

John Eagle Acura is seeking a Customer Relationship Representative to enhance customer service experiences in the automotive retail sector. The role involves process management, customer follow-ups, and coaching team members, emphasizing a positive team environment.

Skills & Requirements

Must-have

  • Customer service professional
  • Call sales customers for follow-up
  • Coach team members on communication
  • Manage CR process at stores
  • Available on Saturday

Nice-to-have

  • Positive team environment
  • Administer Employee Satisfaction Surveys
  • Maintain knowledge of Performance Dashboard

Key Requirements

  • Excellent time management skills

Work Rights

Not specified

Tailored Resume

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