Associate, Payroll Client Services - Sat- Wed - Amer

Remote

Remote
$19,650—$44,200 usd; not specified; not specified ...
**
Payroll customer service experience
Robust payroll knowledge
Advanced knowledge in specific jurisdictions
** Remote is seeking an Associate for Payroll Client Services, a fully remote position requiring experience in payroll customer service. The role involves managing payroll inquiries, providing exceptional client support, and collaborating with various teams to ensure customer satisfaction. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** Remote is seeking an Associate for Payroll Client Services, a fully remote position requiring experience in payroll customer service. The role involves managing payroll inquiries, providing exceptional client support, and collaborating with various teams to ensure customer satisfaction. **

Salary

$19,650—$44,200 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Robust payroll knowledge
  • Advanced knowledge in specific jurisdictions
  • Excellent problem-solving capabilities
  • Superior written and verbal communication
  • Experience with Zendesk, Slack, and Notion
  • Team-oriented environment

Nice-to-have

  • Continuous learning in payroll
  • Ambitious problems
  • Future focused work culture

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter