【astrazeneca】【cet】field Service & Crm Associate Manager, Field Capability & Launch Excellence, Customer Experience & It

AstraZeneca

Osaka, Japan
Not specified
It business application systems / crm alignment
Manage operational implementation of crm platforms
It products aligned with commercial strategies
AstraZeneca is seeking a Field Service & CRM Associate Manager for Field Capability & Launch Excellence in Osaka or Tokyo, Japan. The ideal candidate will have extensive experience in IT project management, CRM platforms, and strong communication skills to align technology with business needs

Job Summary

  • To maximize the business value of AZ/AZKK, act as a global and local Customer Experience & IT initiative by ensuring effective alignment of IT business application systems / CRM with business requirements and achieving sustainable operations through AZ IT standard operation methodology.
  • Serve as focal point for all IT needs, partnering to understand and anticipate strategic, market and/or operational needs, and translate those needs into effective and/or improved processes and/or technical solutions in collaboration with the associated IT department/groups.
  • AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.

Matching Summary

Match Score: 85

AstraZeneca is seeking a Field Service & CRM Associate Manager for Field Capability & Launch Excellence in Osaka or Tokyo, Japan. The ideal candidate will have extensive experience in IT project management, CRM platforms, and strong communication skills to align technology with business needs.

Skills & Requirements

Must-have

  • IT business application systems / CRM alignment
  • manage operational implementation of CRM platforms
  • IT products aligned with Commercial strategies
  • business analysis techniques for change
  • business demand intake and solution selection
  • Veeva CRM and Salesforce Platform experience
  • project management with stakeholders and vendors

Nice-to-have

  • growth mindset and team player
  • appreciation for diversity and inclusion
  • business acumen and customer focus
  • work under pressure and tight timelines
  • knowledge of budgetary control and planning

Key Requirements

  • Graduate degree and 8+ years relevant experience
  • Proven experience in IT projects, deployment, operation, and maintenance
  • Experience in business demand intake, solution selection, implementation, and continuous improvement
  • CRM management and development experience
  • Veeva CRM, Veeva Vault, and Salesforce Platform certifications
  • Project management experience
  • Native or business-level Japanese language skills
  • Business-level English language skills

Work Rights

Not specified

Tailored Resume

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