Customer Service Officer

CMA CGM Group

Antwerp, Belgium
On-site
Exceptional customer service
Support and customer onboarding
Case management and ownership
The Customer Service Officer provides exceptional customer service to our customers by offering support and customer onboarding on our digital journey, tailored to meet the unique needs and expectations

Job Summary

  • The Customer Service Officer provides exceptional customer service to our customers by offering support and customer onboarding on our digital journey, tailored to meet the unique needs and expectations.
  • Your responsibilities vary from case management related to ownership, prioritization and analysis to working on Service Level Management.
  • As part of our Employee Experience offering, CMA CGM Belgium offers a number of perks including: Group insurance for pension, life and invalidity, Ambulatory medical insurance and dental plan, Annual performance bonus subject to personal and company performance.

Matching Summary

The Customer Service Officer provides exceptional customer service to our customers by offering support and customer onboarding on our digital journey, tailored to meet the unique needs and expectations.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Support and customer onboarding
  • Case management and ownership
  • Service Level Management
  • Respond within agreed SLA
  • Professional demeanor and positive attitude

Nice-to-have

  • Sustainable change within maritime industry
  • Innovate and adapt
  • Build career in shipping and logistics
  • Teamwork and collaboration

Key Requirements

  • Experience within the shipping industry
  • Experience within similar roles within Customer Service/Customer Care
  • Effective communication skills
  • Great customer facing skills
  • Belgium residents or valid working permit for Belgium

Work Rights

Belgium residents or valid working permit

Tailored Resume

Cover Letter