Connect And Assure Specialist

158

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Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
** The Connect and Assure Specialist position at nbn involves end-to-end management of business customer orders and incidents to enhance service delivery in telecommunications. The role requires strong technical knowledge, stakeholder engagement skills, and a commitment to improving operational processes in a flexible work environment. **

Job Summary

  • The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN/B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers a flexible working environment with equal employment opportunities, great training, and a commitment to an inclusive workplace.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn involves end-to-end management of business customer orders and incidents to enhance service delivery in telecommunications. The role requires strong technical knowledge, stakeholder engagement skills, and a commitment to improving operational processes in a flexible work environment. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder communication skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and engagement
  • Organisational skills
  • Process improvement mindset
  • Decision-making within defined processes

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts between 7:00 AM and 7:00 PM
  • Experience supporting business customers in an operational environment

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter