Case Manager - Specialised Insurance

475

Sydney, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Extensive customer service experience
Empathetic approach to injured workers
Strong communication and rapport building skills
This role offers a permanent, full-time position within EML's Specialised Insurance Group supporting Hospitality Industry Insurance portfolios

Job Summary

  • This role offers a permanent, full-time position within EML's Specialised Insurance Group supporting Hospitality Industry Insurance portfolios.
  • You will proactively manage mental health and physical claims while liaising with multiple stakeholders to achieve optimal recovery outcomes.
  • The company provides a diverse culture with work-from-home flexibility up to 3 days per week after month three.

Matching Summary

This role offers a permanent, full-time position within EML's Specialised Insurance Group supporting Hospitality Industry Insurance portfolios.

Salary

Not specified; Generous discounts from over 350 retailers; Up to 16 weeks paid parental leave plus super

Skills & Requirements

Must-have

  • Extensive customer service experience
  • Empathetic approach to injured workers
  • Strong communication and rapport building skills
  • Ability to facilitate case conferences
  • Proactive decision-making skills

Nice-to-have

  • Allied health background preferred
  • Rehabilitation or disability support experience
  • Strategic focus on minimizing claim costs
  • Creative problem-solving abilities
  • Passion for helping people recover

Key Requirements

  • Experience in allied health, rehabilitation, or disability support (advantageous)
  • High level of empathy and resilience
  • Active listening and understanding of customer needs

Work Rights

Not specified

Tailored Resume

Cover Letter