Customer Success Manager

Stripe

New York, NY, United States
On-site
7+ years client-facing experience
Enterprise relationship management
Technical product knowledge
Stripe is a financial infrastructure platform helping millions of companies grow revenue and accelerate new business opportunities

Job Summary

  • Stripe is a financial infrastructure platform helping millions of companies grow revenue and accelerate new business opportunities.
  • The Customer Success Manager will oversee the post-sales lifecycle for enterprise customers, ensuring they realize maximum value through proactive workshops and business reviews.
  • This role requires partnering with sales and technical teams to drive account health, retention, expansion, and mutual renewal outcomes.

Matching Summary

Stripe is a financial infrastructure platform helping millions of companies grow revenue and accelerate new business opportunities.

Skills & Requirements

Must-have

  • 7+ years client-facing experience
  • Enterprise relationship management
  • Technical product knowledge
  • Strong analytical skills
  • Executive presentation skills
  • Complex project management

Nice-to-have

  • Consulting or pre-sales background
  • Sales target achievement history
  • High-growth environment adaptability
  • Proactive problem-solving mindset
  • Cross-functional collaboration ability

Key Requirements

  • 7+ years in enterprise relationship management
  • Experience with technical products
  • Track record of achieving sales targets
  • History managing large complex projects

Work Rights

Not specified

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