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Harbor Compliance is seeking a Customer Success Manager to enhance customer satisfaction and retention for their growing client base. The ideal candidate will have experience in customer success or account management, with a focus on building relationships and providing exceptional support.
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Job Summary
You will play a mission-critical role in ensuring the satisfaction, retention, and expansion of key customer accounts.
The company is a pioneering leader recognized by Inc. 5000 and Deloitte Technology Fast 500 with over 35,000 clients.
Compensation includes a base salary range of $65,000 to $80,000 USD plus potential discretionary bonuses and comprehensive benefits.
Matching Summary
Match Score: 75
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Harbor Compliance is seeking a Customer Success Manager to enhance customer satisfaction and retention for their growing client base. The ideal candidate will have experience in customer success or account management, with a focus on building relationships and providing exceptional support.
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Salary
Base: $65,000 - $80,000 USD; Bonus/Equity: Eligible for discretionary bonuses or commission; Benefits: Health benefits, flexible PTO, parental leave, 401(k), educational reimbursement
Skills & Requirements
Must-have
3+ years B2B customer success experience
Proven track record of retention goals
CRM platform proficiency Salesforce Gainsight
Nice-to-have
High emotional intelligence de-escalation skills
Strategic upselling and cross-selling ability
Passion for making compliance accessible
Key Requirements
3+ years experience in Customer Success or Account Management
Experience in a B2B environment
Proficiency with CRM tools like Salesforce or HubSpot