Call Center Quality Assurance Specialist

Royal Coach Lines

Monitoring and evaluating staff quality
Providing live in the moment coaching
Analyzing data to identify trends
The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards

Job Summary

  • The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.
  • The position requires conducting agent monitoring activities while providing live in-the-moment coaching for quality assurance purposes.
  • Beacon Mobility is a growing family of companies committed to serving diverse customer needs with nearly 70 years of experience.

Matching Summary

The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.

Skills & Requirements

Must-have

  • monitoring and evaluating staff quality
  • providing live in the moment coaching
  • analyzing data to identify trends

Nice-to-have

  • assisting with training new agents
  • developing new procedures
  • compassionate and inspired work environment

Work Rights

Not specified

Tailored Resume

Cover Letter