Customer Care Specialist I (manheim)

Cox Automotive Corporate Services LLC

Statesville NC, USA
Hourly base pyy rate is $16.59 - $24.86ph; positio...
On-site
Respond to customer requests via multiple channels
Troubleshoot technical and account issues
Document customer interactions and resolutions
Cox Automotive is seeking a Customer Care Specialist I for their Statesville, NC location. The role involves responding to customer inquiries via various channels, troubleshooting issues, and maintaining customer relationships while supporting a flexible work environment

Job Summary

  • Receive and respond to customer requests through various channels including phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve standard technical and account-related issues, escalating complex issues to appropriate internal teams.
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Matching Summary

Match Score: 75

Cox Automotive is seeking a Customer Care Specialist I for their Statesville, NC location. The role involves responding to customer inquiries via various channels, troubleshooting issues, and maintaining customer relationships while supporting a flexible work environment.

Salary

Hourly base pay rate is $16.59 - $24.86/hour; Position may be eligible for additional compensation; Benefits include paid time off and paid holidays

Skills & Requirements

Must-have

  • Respond to customer requests via multiple channels
  • Troubleshoot technical and account issues
  • Document customer interactions and resolutions
  • Maintain customer relationships through quality service

Nice-to-have

  • Experience in the automotive industry
  • Bilingual English-Spanish preferred

Key Requirements

  • High School Diploma/GED
  • Less than 2 years of experience
  • Flexibility to work evenings, weekends, holidays
  • Ability to handle multiple projects/tasks
  • Foundational computer and technology knowledge
  • Experience in a contact center metrics-driven environment
  • Ability to operate under tight pressure

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter