Manager Roadside Assistance & After Sales Customer Experience

PORSCHE SINGAPORE PTE. LTD.

Singapore, Singapore
End-to-end roadside assistance operations
Fleet management of courtesy cars
External vendor performance governance
The role involves leading end-to-end 24/7 roadside assistance and courtesy car business to ensure operational excellence and profitability

Job Summary

  • The role involves leading end-to-end 24/7 roadside assistance and courtesy car business to ensure operational excellence and profitability.
  • Candidates will define benchmark customer experience standards across the full After Sales journey in collaboration with internal teams.
  • The position requires managing a fleet of approximately 30 courtesy cars and governing external towing and logistics partners through strict SLAs.

Matching Summary

Match Score: 85

The role involves leading end-to-end 24/7 roadside assistance and courtesy car business to ensure operational excellence and profitability.

Skills & Requirements

Must-have

  • End-to-end roadside assistance operations
  • Fleet management of courtesy cars
  • External vendor performance governance
  • Budget and cost control expertise
  • 24/7 service continuity management

Nice-to-have

  • Customer experience design skills
  • Regional scalability mindset
  • Digital platform implementation
  • Premium brand service standards
  • Data-driven decision making

Key Requirements

  • Bachelor's degree in Business, Economics, or Finance
  • 5-8 years of operations or mobility services experience
  • Valid Class 3 Driving Licence with 4+ years experience
  • Proven track record managing external vendors
  • Experience in automotive or service management

Work Rights

Not specified

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