The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey
Job Summary
The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey.
This role primarily manages customer needs through reactive engagement and low-touch strategies, empowering customers to utilize Workday Community, digital capabilities, and AI resources.
We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive, and in return, we’ll give you the trust to take risks and the tools to grow.
Matching Summary
The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey.
Skills & Requirements
Must-have
High-volume customer portfolio management
Reactive engagement and low-touch strategies
Directing customers to self-service resources
Leveraging digital tools and automation
Monitoring customer health scores
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Integrity, empathy, and shared enthusiasm
Functional domain expertise with Financials
Key Requirements
Minimum of 5 years in a customer-facing role
Experience managing a high volume of accounts
Experience with CRM and customer success platforms