Senior Client Intake Specialist (immigration And Criminal Defense)
Firmadefensora
Austin, TX, United States
On-site
Screening potential client calls
Handling high volume of calls
Sales experience
The Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained
Job Summary
The Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained.
Responsibilities include screening calls, monitoring inquiries, establishing client relationships, conducting interviews, and collaborating with attorneys.
The firm offers medical, dental, and vision insurance, a 401(k) plan, catered lunches, complimentary parking, and paid time off.
Matching Summary
The Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained.
Skills & Requirements
Must-have
Screening potential client calls
Handling high volume of calls
Sales experience
Bilingual English/Spanish proficiency
Immigration or Criminal Defense background
Nice-to-have
Business development oriented
Genuine empathy and compassion
Customer service experience
Works well with people
Key Requirements
Minimum 3 years sales experience
Bilingual (English/Spanish) REQUIRED
Must be able to work weekends
Immigration and Criminal Defense experience strongly preferred