Associate, Payroll Client Services - Sat- Wed - Amer

expoint.co

Remote, US
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
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Payroll customer service experience
Payroll regulatory requirements
Customer issue resolution
** Remote is hiring an Associate for Payroll Client Services, focusing on delivering exceptional customer service in payroll-related inquiries. This fully remote role requires experience in payroll customer service and excellent communication skills, with a work schedule from Saturday to Wednesday. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
  • This role offers opportunities for continuous learning and career development, with access to training programs and mentorship, alongside competitive compensation and benefits.

Matching Summary

Match Score: 75

** Remote is hiring an Associate for Payroll Client Services, focusing on delivering exceptional customer service in payroll-related inquiries. This fully remote role requires experience in payroll customer service and excellent communication skills, with a work schedule from Saturday to Wednesday. **

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory requirements
  • customer issue resolution
  • written and verbal communication
  • collaboration with internal teams
  • Saturday to Wednesday schedule

Nice-to-have

  • automation and AI capabilities
  • continuous learning in payroll
  • Zendesk, Slack, Notion experience

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms

Work Rights

Not specified

Tailored Resume

Cover Letter