Customer Support Representative - Technical Services

Baxter

Whittle, Leicester, United Kingdom
Not specified; not specified; competitive total co...
Fully remote
2 years of customer service experience
Technical support and troubleshooting skills
Windows operating environment affinity
The role involves providing after-sales customer service and remote technical support to customers in the UKIN region to resolve issues with medical devices

Job Summary

  • The role involves providing after-sales customer service and remote technical support to customers in the UKIN region to resolve issues with medical devices.
  • Employees are expected to accurately diagnose technical problems, provide pricing information, and build service orders when remote solutions are not possible.
  • Baxter offers a competitive total compensation package, professional development opportunities, and places high importance on work-life balance.

Matching Summary

The role involves providing after-sales customer service and remote technical support to customers in the UKIN region to resolve issues with medical devices.

Salary

Not specified; Not specified; Competitive total compensation package

Skills & Requirements

Must-have

  • 2 years of customer service experience
  • technical support and troubleshooting skills
  • Windows operating environment affinity
  • device connectivity knowledge
  • network design and supportability

Nice-to-have

  • knowledge of software programming languages
  • excellent interpersonal skills on different levels
  • customer-focused management planning approach
  • ability to identify process improvement opportunities
  • strong time management and planning skills

Key Requirements

  • Minimum 2 years of customer service experience
  • Experience with technical support and troubleshooting
  • Affinity with Information Technologies including Windows
  • Knowledge of software programming languages (advantage)

Work Rights

Not specified

Tailored Resume

Cover Letter