Passenger Service Agent

Alliance Ground International (AGI)

Brownsville, TX, United States
Customer service
Safety and security procedures
Handle customer interactions
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.
  • Responsibilities include handling customer interactions at the ticket counter and gate, assisting with reservations and ticketing, managing baggage issues, and answering passenger inquiries.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, 401(k) program, and free on-the-job training.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.

Skills & Requirements

Must-have

  • customer service
  • safety and security procedures
  • handle customer interactions
  • issue tickets and itineraries
  • lost and found activities
  • answer flight inquiries

Nice-to-have

  • friendly and outgoing
  • outstanding customer service focus
  • energy and enthusiasm
  • respect for team

Key Requirements

  • High school diploma, GED, or equivalent experience
  • Authorization to work in the United States
  • Complete SIDA training for airport authority identification
  • One+ year of relevant experience preferred
  • Airline experience preferred

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter