Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Client account management
Product expertise and support
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Bonus Plan or commission/bonus and annual refresh stock grants

Skills & Requirements

Must-have

  • Enterprise SaaS solutions
  • Client account management
  • Product expertise and support
  • Global cross-functional collaboration
  • Client onboarding and training

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • HR/recruiting software domain expertise

Key Requirements

  • 8+ years customer success/account management experience (Sr. CSM)
  • 5+ years customer success/account management experience (CSM)
  • 8+ years supporting enterprise SaaS solutions (Sr. CSM)
  • 5+ years supporting enterprise SaaS solutions (CSM)
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter