Customer Success Manager Mulesoft

Salesforce

Multiple Locations
Base: $123,100 - $186,300 annually; base: $147,400...
Mulesoft anypoint platform expertise
Api-led connectivity integration patterns
Drive customer adoption and value
The Customer Success Manager is responsible for ensuring high-value customers achieve a significant return on their investment with our platform, functioning as an extension of the customer’s workforce and a trusted advisor

Job Summary

  • The Customer Success Manager is responsible for ensuring high-value customers achieve a significant return on their investment with our platform, functioning as an extension of the customer’s workforce and a trusted advisor.
  • This role requires driving adoption of MuleSoft features, tracking usage metrics, developing strong relationships at key stakeholder levels, and acting as a trusted advisor by understanding the customer’s business model.
  • The position emphasizes AI literacy, including using AI agents for automation, prompt engineering basics, and AI engagement monitoring to flag early customer concerns.

Matching Summary

The Customer Success Manager is responsible for ensuring high-value customers achieve a significant return on their investment with our platform, functioning as an extension of the customer’s workforce and a trusted advisor.

Salary

Base: $123,100 - $186,300 annually; Base: $147,400 - $202,600 annually (CA, NY, select cities); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • MuleSoft Anypoint Platform expertise
  • API-led connectivity integration patterns
  • Drive customer adoption and value
  • Manage key stakeholder relationships
  • AI literacy and prompt engineering basics

Nice-to-have

  • Consulting skills and business value
  • Executive-level relationship cultivation
  • Proactive monitoring and recommendations
  • AI engagement monitoring

Key Requirements

  • 3+ years relevant industry expertise
  • MuleSoft Integration Associate certification
  • MuleSoft Developer certification
  • 3-4 years supporting MuleSoft Anypoint Platform
  • Experience with Anypoint Platform components
  • Understanding of API lifecycle management
  • Basic knowledge of REST APIs and API Security

Work Rights

Not specified

Tailored Resume

Cover Letter