Customer Success Manager

Klaviyo

San Francisco, CA, United States
Base: $72,000 - $108,000 usd; bonus/equity: annual...
On-site
Customer success experience
Develop tailored success plans
Proactively review customer performance
Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations

Job Summary

  • Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations.
  • Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals.
  • Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.

Matching Summary

Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations.

Salary

Base: $72,000 - $108,000 USD; Bonus/Equity: Annual cash bonus plan, variable compensation (OTE), equity; Benefits: Comprehensive range of health, welfare, and wellbeing benefits

Skills & Requirements

Must-have

  • Customer success experience
  • Develop tailored success plans
  • Proactively review customer performance
  • Work cross functionally
  • Provide strategic guidance and tactical support
  • Communicate thoughtfully
  • Contribute feedback to Product

Nice-to-have

  • Passion for customer success
  • Creative problem solving
  • Thrives in challenging situations
  • Collaborative environment
  • Curious and eager to learn
  • Adapt in a quickly changing environment
  • AI fluency and excitement

Key Requirements

  • 2+ years of customer success experience
  • Experience explaining how to reach key goals using software
  • Experience in marketing or advising customers on marketing strategy
  • Comfortable discussing account renewals, upgrades, and cancellations
  • Excellent organizational and project management skills
  • Excellent communication skills via phone, video conference and email
  • Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
  • Track record managing customer relationships through Salesforce or similar CRMs

Work Rights

Not specified

Tailored Resume

Cover Letter