This role sits at the center of live GeniusIQ operations, where fast, confident decisions directly impact live sports delivery
Job Summary
This role sits at the center of live GeniusIQ operations, where fast, confident decisions directly impact live sports delivery.
Own and resolve escalated second-line incidents in live environments, making real-time decisions to protect service continuity.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career.
Matching Summary
This role sits at the center of live GeniusIQ operations, where fast, confident decisions directly impact live sports delivery.
Skills & Requirements
Must-have
Second-line technical support
Live production systems
Real-time decision making
Troubleshoot hardware, software, networking
API investigation
Cloud platforms (AWS/Azure)
Nice-to-have
Monitoring and DevOps tools
Calm and decisive under pressure
Continuous improvement mindset
Collaborative team environment
Key Requirements
2+ years second-line technical support
Windows Server, Google Workspace, Active Directory