Contract Officer, Customer Contact Centre (12 Months Contract)

Prudential Corporation Asia Ltd

**
Handle outbound calls
Resolve customer inquiries
Life and health insurance products
** Prudential Corporation Asia Ltd is seeking a Contract Officer for its Customer Contact Centre, responsible for providing exemplary customer service related to life and health insurance products. The ideal candidate should have at least two years of experience in customer service, particularly in the insurance or financial sector, and must possess relevant qualifications and language proficiency. **

Job Summary

  • Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner with tactful service skills.
  • Interact with policy owners to provide and process information in response to their enquiries, concerns and requests about Prudential’s products and services by making outbound calls and following up with consultants.
  • Proactively build long term trust with customers by showing empathy for their situation and conversing in an understanding way to maintain customer loyalty and exceed expectations and provide relevant latest information to customers.

Matching Summary

Match Score: 75

** Prudential Corporation Asia Ltd is seeking a Contract Officer for its Customer Contact Centre, responsible for providing exemplary customer service related to life and health insurance products. The ideal candidate should have at least two years of experience in customer service, particularly in the insurance or financial sector, and must possess relevant qualifications and language proficiency. **

Skills & Requirements

Must-have

  • Handle outbound calls
  • Resolve customer inquiries
  • Life and health insurance products
  • Customer dissatisfaction handling
  • Professional tone and manner

Nice-to-have

  • Build long term trust
  • Show empathy for situation
  • Exceed customer expectations
  • Adapt to changes
  • Work independently under pressure

Key Requirements

  • Minimum 2 years' experience
  • Insurance or financial industry
  • IIQE 1,3,5 required
  • Proficient in MS Office
  • Excellent English and Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter