Customer Success Manager

Rivaltechnologies

Toronto, Ontario, Canada
Base: up to $95,000 cad; bonus/equity: stock optio...
On-site
3+ years in account management or customer success
Strong client-first mindset and communication skills
Proficiency with excel and ability to learn new technologies
This role involves owning a portfolio of client accounts, ensuring successful project delivery, and building trusted advisor relationships

Job Summary

  • This role involves owning a portfolio of client accounts, ensuring successful project delivery, and building trusted advisor relationships.
  • The position requires a strong commercial mindset to identify growth opportunities while collaborating with sales and marketing teams.
  • Candidates will benefit from a hybrid working model, stock options, RRSP matching, and generous mental health benefits.

Matching Summary

This role involves owning a portfolio of client accounts, ensuring successful project delivery, and building trusted advisor relationships.

Salary

Base: Up to $95,000 CAD; Bonus/Equity: Stock options included; Benefits: RRSP matching, parental leave top-up, health/dental plan

Skills & Requirements

Must-have

  • 3+ years in account management or customer success
  • Strong client-first mindset and communication skills
  • Proficiency with Excel and ability to learn new technologies
  • Experience translating complex concepts into clear insights
  • Ability to work independently and manage project portfolios

Nice-to-have

  • Market research experience is preferred
  • Familiarity with AI tools for efficiency
  • Commercial mindset for identifying growth opportunities
  • Experience working in a collaborative team environment
  • Background in B2B SaaS environments

Key Requirements

  • Undergraduate degree in a related field
  • Must be eligible to work in Canada
  • 3+ years of relevant experience required

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter