With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and coordinating service requests
Job Summary
With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and coordinating service requests.
Ensures tickets are managed to closure and keeps users updated on status and progress.
Learns and complies with service desk and security policies while contributing to continuous improvement of the knowledge base.
Matching Summary
With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and coordinating service requests.