Shift Lead, Service Desk

Owens & Minor

India
On-site
First contact support
24x7 support organization
Itsm tool servicenow
Owens & Minor is seeking a Shift Lead for their Service Desk in India, responsible for providing first contact support for IT-related issues within a 24/7 environment. The ideal candidate should possess experience in customer service, technical problem-solving, and the ability to work collaboratively in a team setting

Job Summary

  • Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services.
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Plans, conducts and directs the analysis of business problems with automated systems solutions.

Matching Summary

Match Score: 75

Owens & Minor is seeking a Shift Lead for their Service Desk in India, responsible for providing first contact support for IT-related issues within a 24/7 environment. The ideal candidate should possess experience in customer service, technical problem-solving, and the ability to work collaboratively in a team setting.

Skills & Requirements

Must-have

  • First contact support
  • 24x7 support organization
  • ITSM tool ServiceNow
  • Remote tools and diagnostic utilities
  • English communication skills

Nice-to-have

  • Customer friendly mindset
  • Team player
  • Self-motivated and directed
  • Keen attention to detail

Key Requirements

  • Minimum of 2 year of relevant work experience
  • High school diploma or equivalent
  • Associate's or Bachelor’s degree in technology-related field a plus
  • Comptia A+, Comptia Network +, and ITIL certifications a plus
  • Exceptional customer service orientation
  • Ability to effectively prioritize and execute tasks

Work Rights

Not specified

Tailored Resume

Cover Letter