Member Service Advocate-14

Point32health Inc

Base: $21.00; bonus/equity: variable pyy eligible;...
Fully remote
Handle inbound calls from members
Navigate healthcare system complexities
Resolve member inquiries and issues
Point32Health is a leading not-for-profit organization dedicated to delivering high-quality, affordable healthcare to nearly 2 million members

Job Summary

  • Point32Health is a leading not-for-profit organization dedicated to delivering high-quality, affordable healthcare to nearly 2 million members.
  • The Member Services Advocate provides exceptional customer service by navigating healthcare complexities, resolving issues, and ensuring positive member experiences.
  • Employees are eligible for a comprehensive total rewards package including medical, dental, vision, retirement plans, and paid time off.

Matching Summary

Point32Health is a leading not-for-profit organization dedicated to delivering high-quality, affordable healthcare to nearly 2 million members.

Salary

Base: $21.00; Bonus/Equity: Variable pay eligible; Benefits: Medical, dental, vision, retirement, PTO

Skills & Requirements

Must-have

  • Handle inbound calls from members
  • Navigate healthcare system complexities
  • Resolve member inquiries and issues
  • Work in multiple systems simultaneously
  • Adhere to HIPAA and federal regulations

Nice-to-have

  • Experience in health care or call center
  • Knowledge of medical terminology
  • Prior virtual/remote work experience
  • Strong empathy and active listening skills
  • Ability to grow career within organization

Key Requirements

  • Associate degree or equivalent work experience
  • 0-2 years of relevant experience
  • HIPAA compliance knowledge
  • 100% attendance during training required

Work Rights

Not specified

Tailored Resume

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