Not specified; profit sharing based on results; 30...
Not specified
Customer support via multiple channels
Incident ticket management
Service level agreement compliance
Ikusi is seeking a Video Support Engineer in Monterrey, Mexico, to provide exceptional customer service and technical support, ensuring compliance with service level agreements. The ideal candidate should have a background in Computer Engineering and proficiency in English
Job Summary
The role involves attending to customers through various means while managing their incident or requirement tickets.
Employees must adhere to contracted service levels to ensure high-quality support delivery.
The company offers a comprehensive benefits package including 100% IMSS coverage, profit sharing, and extensive health insurance.
Matching Summary
Match Score: 75
Ikusi is seeking a Video Support Engineer in Monterrey, Mexico, to provide exceptional customer service and technical support, ensuring compliance with service level agreements. The ideal candidate should have a background in Computer Engineering and proficiency in English.
Salary
Not specified; Profit sharing based on results; 30 days salary as Christmas bonus