Senior Customer Success Manager

CUBE

Toronto, Canada
Remote
5+ years b2b saas experience
Enterprise financial services background
Complex renewal management
CUBE is a global RegTech business defining the gold standard of regulatory intelligence for the financial services industry

Job Summary

  • CUBE is a global RegTech business defining the gold standard of regulatory intelligence for the financial services industry.
  • The role involves owning customer health, adoption, and satisfaction while acting as a trusted advisor to enterprise clients.
  • Candidates will drive value realization through regular reviews and lead renewal strategies starting 6–12 months ahead of contract expiry.

Matching Summary

CUBE is a global RegTech business defining the gold standard of regulatory intelligence for the financial services industry.

Skills & Requirements

Must-have

  • 5+ years B2B SaaS experience
  • Enterprise financial services background
  • Complex renewal management
  • Stakeholder relationship building
  • CRM and CS tools proficiency

Nice-to-have

  • Understanding of regulatory compliance environments
  • Cross-functional collaboration skills
  • Passion for AI in regulatory intelligence
  • Strategic success planning abilities

Key Requirements

  • 5+ years Customer Success or Account Management experience
  • Strong background with enterprise financial services clients
  • Solid understanding of regulatory/compliance environments

Work Rights

Not specified

Tailored Resume

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