Member Experience Consultant

HBF Health Insurance

Perth, Western Australia, Australia
Base: $66k + super; bonus/equity: not specified; b...
On-site
Strong customer service focus
Solid computer literacy skills
Empathetic communication ability
You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat

Job Summary

  • You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat.
  • The role offers a hybrid working model based from the central CBD office plus two work from home days after a 3-month probation period.
  • Employees receive 18 weeks paid parental leave, three wellbeing days off annually, and access to corporate discounts across gyms, retail, restaurants, and hotels.

Matching Summary

You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat.

Salary

Base: $66K + Super; Bonus/Equity: Not specified; Benefits: Fully subsidised Gold Standard Health insurance, 20 days annual leave, 3 wellbeing days, 18 weeks parental leave

Skills & Requirements

Must-have

  • Strong customer service focus
  • Solid computer literacy skills
  • Empathetic communication ability

Nice-to-have

  • Retail or hospitality experience
  • Adaptable and resilient mindset
  • Genuine curiosity for innovation

Key Requirements

  • Full-time availability required
  • National police clearance required
  • Successful completion of on-site assessment day

Work Rights

Not specified

Tailored Resume

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