The IT Helpdesk Manager is responsible for leading day-to-day IT operations across global offices, delivering reliable, secure, and high-quality end-user support
Job Summary
The IT Helpdesk Manager is responsible for leading day-to-day IT operations across global offices, delivering reliable, secure, and high-quality end-user support.
A core focus of the role is driving adoption, effective use, and ongoing support of the Microsoft 365 ecosystem, including Copilot, Teams, SharePoint, Outlook, Word, Excel, PowerPoint, and Power BI.
We are committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Matching Summary
The IT Helpdesk Manager is responsible for leading day-to-day IT operations across global offices, delivering reliable, secure, and high-quality end-user support.
Skills & Requirements
Must-have
Microsoft 365 ecosystem management
ITIL-aligned service management
Global service desk operations
Endpoint asset lifecycle management
Disaster recovery planning
Nice-to-have
Customer-focused service culture
Thrive in fast-paced environment
Team-based work ethic
Key Requirements
Bachelor’s degree in Computer Science, IT, or related