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Sierra Nevada Corporation is seeking an IT Support Technician II to provide advanced technical support for desktop/laptop computers and network equipment. The ideal candidate should possess strong troubleshooting skills, experience with AI tools, and a commitment to customer satisfaction.
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Job Summary
The IT Support Technician II provides advanced technical support for desktop/laptop computers and network equipment while contributing to strategic business direction.
This role requires the ability to utilize AI tools to enhance troubleshooting processes and assist users in navigating AI systems effectively.
SNC offers a generous benefit package including medical, dental, vision plans, 401(k) with a 150% match up to 6%, and 3 weeks paid time off.
Matching Summary
Match Score: 75
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Sierra Nevada Corporation is seeking an IT Support Technician II to provide advanced technical support for desktop/laptop computers and network equipment. The ideal candidate should possess strong troubleshooting skills, experience with AI tools, and a commitment to customer satisfaction.
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Skills & Requirements
Must-have
Associate's degree or equivalent experience
1+ years of relevant IT experience
Experience utilizing AI tools for troubleshooting
Intermediate computer hardware and software knowledge
Network troubleshooting and connectivity resolution
Strong customer service and communication skills
Nice-to-have
CompTIA A+ or Network+ certification
Microsoft Certified IT Professional (MCITP)
Experience in a corporate IT environment
Service Now functionality knowledge
Technical documentation skills
Team focused with capacity for knowledge sharing
Key Requirements
Associate's degree in related field
1+ years of relevant experience
U.S. Citizen or eligible work authorization
Ability to lift 50 lbs
Basic knowledge of VPN and RSA technologies
Work Rights
Must be U.S. Citizen, lawful permanent resident, or eligible for required authorizations