Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions implementation
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
Workday is committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
Enterprise SaaS solutions implementation
Customer success management
Account management
Product troubleshooting and support
Client onboarding and training
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
HR/recruiting software domain expertise
Key Requirements
8+ years customer success or account management experience
5+ years customer success or account management experience
8+ years enterprise SaaS solutions support/implementation
5+ years enterprise SaaS solutions support/implementation
Technical understanding of complex software ecosystems
Experience educating clients on products and providing training
Comfortable working with global, cross-functional teams and clients across time zones