Customer Support Agent - Executive - Travel Cst

Paytm

Noida, India
On-site
1+ years customer support experience
Resolve customer queries via call/chat
Manage daily tasks within defined tat
Paytm is seeking a Customer Support Agent to join their on-site team in Noida, India. The role focuses on resolving customer and merchant queries while ensuring a positive customer experience and brand consistency

Job Summary

  • The role involves resolving day-to-day concerns and complaints raised by customers and merchants on a daily basis.
  • Candidates are expected to ensure brand consistency in copy through tone, voice, and terminology while managing campaigns.
  • The position offers a collaborative output-driven program with solid 360 feedback from peer teams.

Matching Summary

Match Score: 85

Paytm is seeking a Customer Support Agent to join their on-site team in Noida, India. The role focuses on resolving customer and merchant queries while ensuring a positive customer experience and brand consistency.

Skills & Requirements

Must-have

  • 1+ years customer support experience
  • Resolve customer queries via call/chat
  • Manage daily tasks within defined TAT

Nice-to-have

  • High level of drive and self-motivation
  • Exceptional multi-tasking skills
  • Strong problem-solving abilities

Key Requirements

  • 1+ years experience in customer support

Work Rights

Not specified

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