Facility Operations Technical Specialist, Facility Operations Center

Amazon

Dublin, Ireland
On-site
Proactive monitoring of life-safety systems
Infrastructure equipment alarms monitoring
Facilitate customer impacting events
The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes

Job Summary

  • The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes.
  • You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members.
  • You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and presenting narratives.

Matching Summary

The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes.

Skills & Requirements

Must-have

  • Proactive monitoring of life-safety systems
  • Infrastructure equipment alarms monitoring
  • Facilitate customer impacting events
  • Data driven analysis for systemic issues
  • Subject matter expert on department processes
  • Global FOC team technical training

Nice-to-have

  • Customer-centric approach
  • Invent and innovate mindset
  • Career development mentorship
  • Inclusive team culture
  • Work-life harmony

Key Requirements

  • Proven and tested leadership skills
  • Experience with After-Action Reports (AAR)
  • Experience with Correction of Errors (COE)
  • Experience with AWS Emergency Response protocols
  • Experience with Lessons Learned
  • Experience with Global Action Items

Work Rights

Not specified

Tailored Resume

Cover Letter