Base: not specified; bonus/equity: cash-based ince...
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10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
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Integer is seeking a Senior Manager for IT Service Management to oversee and govern ITSM practices aligned with ITIL best practices. The ideal candidate should have extensive experience in ITSM, strong knowledge of governance frameworks, and leadership skills to drive continuous improvement initiatives.
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Job Summary
The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across the organization.
The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate eligibility for a 401(k) plan with matching.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager for IT Service Management to oversee and govern ITSM practices aligned with ITIL best practices. The ideal candidate should have extensive experience in ITSM, strong knowledge of governance frameworks, and leadership skills to drive continuous improvement initiatives.
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Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life, adoption, parental leave, and 401(k) match
Skills & Requirements
Must-have
10 years of IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident Change Problem Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity management
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnering with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with SOX ITGCs or regulated controls