Base: $26-$28 usd ph; bonus/equity: not specified;...
On-site
3+ years itms support specialist experience
Troubleshoot vmware o365 windows client server
Experience with microsoft mac and virtual services
New Era Technology is seeking an ITMS Support Specialist, Tier 1, to provide high-quality IT support services to clients. The position emphasizes customer satisfaction, technical proficiency, and effective communication skills while offering a supportive work environment with competitive benefits
Job Summary
The position offers full benefits including medical, dental, vision, and a 401K match along with 7 company holidays and generous PTO.
Responsibilities include delivering high-quality IT technical services such as consulting, remote troubleshooting, and network issue resolution to clients.
Candidates must demonstrate superior proficiency in troubleshooting server, PC, desktop, and VM issues while maintaining excellent documentation and communication skills.
Matching Summary
Match Score: 85
New Era Technology is seeking an ITMS Support Specialist, Tier 1, to provide high-quality IT support services to clients. The position emphasizes customer satisfaction, technical proficiency, and effective communication skills while offering a supportive work environment with competitive benefits.
Salary
Base: $26-$28 USD per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401K match, 7 holidays + PTO
Skills & Requirements
Must-have
3+ years ITMS Support Specialist experience
Troubleshoot VMware O365 Windows client server
Experience with Microsoft Mac and Virtual services
2+ years customer facing role MSP preferred
Strong background with ticketing systems
Nice-to-have
Microsoft Certifications preferred
Intune Connectwise Automate or N-Able experience
Virtualization technology certified Azure VM Ware AWS
Experience with MSP tools like ITGlue
Process improvement initiatives participation
Key Requirements
3+ years ITMS Support Specialist or IT Support Technician experience
2+ years in a customer facing role with MSP experience preferred
Authorized to work in the United States without visa sponsorship
Proven track record with Microsoft, Mac, and Virtual services
Working technical knowledge of current network hardware and protocols