LaunchDarkly is seeking a Senior IT Support Engineer for their Oakland office to enhance IT support operations through automation and improved systems. The ideal candidate will have extensive experience in IT support, focusing on scalability and efficiency rather than just issue resolution
Job Summary
This role combines hands-on support with responsibility for designing, improving, and automating the systems that power employee support.
The position requires identifying inefficiencies, reducing manual work, and implementing scalable solutions using automation and AI.
Success involves moving from reactive support toward a proactive, systems-driven approach where fewer issues repeat.
Matching Summary
Match Score: 85
LaunchDarkly is seeking a Senior IT Support Engineer for their Oakland office to enhance IT support operations through automation and improved systems. The ideal candidate will have extensive experience in IT support, focusing on scalability and efficiency rather than just issue resolution.
Salary
Base: $121,800 - $167,530; Bonus/Equity: Restricted Stock Units (RSUs); Benefits: Health, vision, dental, mental health insurance