Serves as the primary point of contact for IT service delivery across TSA Northeast region
Job Summary
Serves as the primary point of contact for IT service delivery across TSA Northeast region.
Organizes, directs, and manages regional IT support personnel to ensure consistent, high-quality service aligned with TSA mission priorities.
The Digital Modernization Sector is seeking a highly qualified Regional Service Delivery Manager to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) (FOMCUS) program in Springfield, VA.
Matching Summary
Serves as the primary point of contact for IT service delivery across TSA Northeast region.
Salary
$116,350.00 - $210,325.00
Skills & Requirements
Must-have
IT service delivery
regional IT support personnel
escalation management
performance monitoring
process improvement
enterprise IT initiatives
Nice-to-have
disrupt, provoke, and refuse to fail
outthink, outbuild, and outpace
mission demands it
Key Requirements
BA/BS in technical or management discipline
8 years of experience in IT service delivery
5 years of experience in multi-site or regional support