Lead Operational Excellence & Control

ING

Amsterdam, Netherlands
Scale 13 (tailored to qualities/experience); 13th ...
**
10+ years corporate real estate experience
Information management tooling expertise
Service performance management leadership
** ING is seeking a Head of Operational Excellence & Control for its Corporate Real Estate Management & Facility Services department in Amsterdam, focusing on enhancing performance, governance, and operational control. The ideal candidate should have extensive experience in leading multidisciplinary teams, strong analytical skills, and proficiency in both Dutch and English. **

Job Summary

  • The role leads the new pillar within CREFS NL, accountable for strengthening department-wide performance steering, governance, and control.
  • You will manage a team of eight professionals across Service Performance Management, Information Management, Monitoring & Control, and Non-Financial Risk Management.
  • Benefits include a salary tailored to experience on scale 13, 24-27 vacation days, a pension scheme, and hybrid working arrangements.

Matching Summary

Match Score: 75

** ING is seeking a Head of Operational Excellence & Control for its Corporate Real Estate Management & Facility Services department in Amsterdam, focusing on enhancing performance, governance, and operational control. The ideal candidate should have extensive experience in leading multidisciplinary teams, strong analytical skills, and proficiency in both Dutch and English. **

Salary

Scale 13 (tailored to qualities/experience); 13th month salary; 3.5% Individual Savings Contribution (BIS)

Skills & Requirements

Must-have

  • 10+ years Corporate Real Estate experience
  • Information Management tooling expertise
  • Service Performance Management leadership
  • Non-Financial Risk Management knowledge
  • Dutch and English fluency required

Nice-to-have

  • Strategic oversight with pragmatic mindset
  • Data-driven decision making capability
  • Continuous improvement culture mindset
  • Collaborative team leadership style
  • Curiosity and adaptability to change

Key Requirements

  • Bachelor or Master's degree in relevant field
  • +10 years relevant experience in CRE/Facility Services
  • Fluent in Dutch and English
  • Experience leading multidisciplinary expert teams

Work Rights

Not specified

Tailored Resume

Cover Letter