As a Senior Analyst on our Quality Review & Audit team, you’ll lead complex quality reviews that directly influence how we strengthen accuracy, compliance, and customer trust across our operations
Job Summary
As a Senior Analyst on our Quality Review & Audit team, you’ll lead complex quality reviews that directly influence how we strengthen accuracy, compliance, and customer trust across our operations.
Perform detailed quality reviews using defined audit criteria to ensure accuracy, compliance, and adherence to required standards, documenting results with clear evidence and reviewer notes.
Collaborate across teams to validate insights and influence adjustments to SOPs, workflows, or training based on audit themes.
Matching Summary
As a Senior Analyst on our Quality Review & Audit team, you’ll lead complex quality reviews that directly influence how we strengthen accuracy, compliance, and customer trust across our operations.
Skills & Requirements
Must-have
perform detailed quality reviews
root cause assessment
execute test plans
SQL for data analysis
Blue Relay and Jira experience
Nice-to-have
continuous improvement mindset
collaborate across teams
champion quality improvements
Lean, Six Sigma exposure
Key Requirements
3-5+ years of audit or quality review experience
Bachelor’s degree or equivalent experience
Demonstrated experience executing detailed test plans