Job Summary

• The Customer Service Senior Manager is responsible for accomplishing results through the management of a team or department to drive client resolution and support activities.
• Responsibilities include evaluating team performance, managing staff, monitoring technological advances, and negotiating solutions with internal and external customers.
• The role requires assessing risk, demonstrating ethical judgment, and ensuring compliance with applicable laws, rules, and regulations.

Matching Summary

Salary

Base: $93,440.00 - $140,160.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Key Requirements

• 6-10 years relevant experience
• Experience with large corporate and government clients
• Senior management experience
• Bachelor's degree or equivalent experience
• Master's degree preferred

Work Rights