Customer Care Service Support Coord

JCI

Cedar Rapids, IA, United States
Base: $21.92 - 30.14 hourly; bonus/equity: not spe...
Service operations management
Customer order processing
Inventory tracking and management
Johnson Controls is a global leader in smart, healthy and sustainable buildings focused on reimagining building performance to serve people, places and the planet

Job Summary

  • Johnson Controls is a global leader in smart, healthy and sustainable buildings focused on reimagining building performance to serve people, places and the planet.
  • The role involves coordinating safety statistics, managing inventories, scheduling technicians, processing customer orders, and ensuring customer satisfaction through effective communication and follow-up.
  • The company offers a competitive salary, comprehensive benefits including 401K and medical coverage, extensive training opportunities, and a collaborative team environment dedicated to safety.

Matching Summary

Johnson Controls is a global leader in smart, healthy and sustainable buildings focused on reimagining building performance to serve people, places and the planet.

Salary

Base: $21.92 - 30.14 hourly; Bonus/Equity: Not specified; Benefits: Competitive benefits package including 401K, medical, dental, and vision care

Skills & Requirements

Must-have

  • Service operations management
  • Customer order processing
  • Inventory tracking and management
  • Scheduling and coordinating technicians
  • Microsoft Office advanced skills
  • Customer communication and follow-up

Nice-to-have

  • Project accounting principles
  • Cross-training opportunities
  • Collaborative team environment
  • Safety policy adherence
  • Data management capabilities
  • Long-term customer relationship development

Key Requirements

  • High school diploma or equivalent
  • Minimum five years service industry experience
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Strong organizational and interpersonal skills
  • Ability to manage multiple projects simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter