Team Leader, Operations Support

American Express Global Business Travel

United States
Not specified (assumed flexible based on company culture).
Leadership and coaching
Performance feedback
Sabre gds experience
American Express Global Business Travel is seeking a Team Leader for Operations Support to guide a team of travel consultants in delivering exceptional travel management services for federal clients. The role emphasizes leadership, communication, and data-driven performance monitoring within a collaborative and inclusive culture

Job Summary

  • Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications.
  • Uses data to monitor counselors’ activity and trends to provide ongoing performance feedback for delivery of excellent customer experience.
  • Amex GBT offers a place where colleagues find inspiration in travel as a force for good and can make an impact on our industry, with flexible benefits tailored to each country.

Matching Summary

Match Score: 85

American Express Global Business Travel is seeking a Team Leader for Operations Support to guide a team of travel consultants in delivering exceptional travel management services for federal clients. The role emphasizes leadership, communication, and data-driven performance monitoring within a collaborative and inclusive culture.

Skills & Requirements

Must-have

  • Leadership and coaching
  • Performance feedback
  • Sabre GDS experience
  • Issuing tickets
  • Customer service satisfaction

Nice-to-have

  • Employee engagement
  • Problem solving skills
  • Inclusive and collaborative culture
  • Force for good inspiration

Key Requirements

  • At least 1 year as TEC III
  • 4+ years customer service experience
  • US Citizen required
  • Pass extended government background check

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter