Provide 1st Level IT Support, responding to and resolving customer requests for software, hardware, and network operations difficulties with fast, efficient, and friendly customer service
Job Summary
Provide 1st Level IT Support, responding to and resolving customer requests for software, hardware, and network operations difficulties with fast, efficient, and friendly customer service.
Accurately document calls and incidents, manage time and workload to meet predetermined service levels, and maintain data accuracy in the contact management system.
Unisys offers industry best practice training, a collaborative work environment, and opportunities for career progression that can kick-start your career in Information Technology.
Matching Summary
Provide 1st Level IT Support, responding to and resolving customer requests for software, hardware, and network operations difficulties with fast, efficient, and friendly customer service.
Skills & Requirements
Must-have
1st Level IT Support
customer service professionalism
incident management workflow
contact management system
Nice-to-have
proactive
enthusiastic
technically savvy
collaborative work environment
Key Requirements
Australian Citizen
NV1 Security Clearance required
Relevant certificate course and/or relevant experience in Information Technology is desirable