Unisys UK is seeking a UTS Associate Technical Service Desk member to provide first-line user support, troubleshoot issues, and manage service requests in a fully remote capacity. The ideal candidate should have a high school diploma and less than one year of relevant experience, contributing to the team by ensuring effective service delivery and compliance with company policies
Job Summary
The role involves performing routine support duties including guiding users through steps to restore functionality and troubleshooting hardware or software issues.
Employees must ensure tickets are managed to closure while keeping users and clients updated on status and progress.
Success requires learning and complying with Service Desk, desktop, peripheral, and related connectivity security policies and procedures.
Matching Summary
Match Score: 75
Unisys UK is seeking a UTS Associate Technical Service Desk member to provide first-line user support, troubleshoot issues, and manage service requests in a fully remote capacity. The ideal candidate should have a high school diploma and less than one year of relevant experience, contributing to the team by ensuring effective service delivery and compliance with company policies.